- In our business we strive to achieve “do loops”—repeatable successful actions and processes.
- It’s just as important to understand why something is successful as to understand why it failed.
- Always be crystal clear when you’re “front stage” with clients. The clearer you are in your own mind, the more clients will understand the value you provide.
- Today’s large financial institutions seem especially good at saying NO to their consumers but not very good at saying YES.
- As wealth advisors, we have a client-centric model, which is completely about putting the client’s interests before our own interests.
- Consumers have never been more empowered than they are today. The more barriers you put in front of them, the more likely they are to leave you.
- There are many small tasks, assignments and services that true wealth managers provide to clients that many generic investment advisors don’t.
- Shadow work refers to all the important client-support work that’s done behind the scenes that clients often doesn’t see or appreciate.
- Client service calendars give clients a visual chronology of all the great value you’re providing them—and will continue to provide them in the weeks and months ahead.
- Flow is that optimal state of consciousness in which we feel and perform our best.
- Research shows professionals are five times more productive when they’re in flow than when they’re not.
- Unfortunately, we only spend about 5 percent of our time in flow—but we improve that number through creativity and risk-taking that stretches us without snapping us.